Merchandise may be return/exchanged within 14 days of receipt of shipment. We only process exchanges if items are defective or damaged.
To initiate a return/exchange, please be sure to provide us with your order # and reason for returning/exchanging via e-mail. Merchandise must be unworn, unsoiled and in perfect condition with original tags attached. Any mishandled, abused, laundered, damaged or missing tags will be returned to the purchaser and no credit will be issued.
All return shipping charges are the customerʻs responsibility. We suggest sending via USPS Priority Mail with tracking. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Sticks and Pōhaku is not responsible for damages or loss incurred in return shipping.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All sales are final on any merchandise purchased in-person (i.e., pop-up shops or events)
We ship orders within the U.S. only. Customers outside of the U.S., please contact us directly via e-mail.
Sticks and Pohaku LLC uses the U.S. Postal Service (USPS) to ship orders. We charge a flat rate shipping and handling fee of $6.00.
Once order is received, you will receive a confirmation of order & another email once it is shipped out. Please allow some time for tracking to update once you receive your shipping confirmation.
Ownership of merchandise is transferred to the customer once items are shipped. We are not responsible for package that are delivered to a wrong address due to an incorrect or incomplete shipping address provided.